Focused on Strong, Reliable Cybersecurity Support
We exist to give businesses the confidence that their systems are protected, monitored, and supported by a team committed to strong security and fast, consistent help.
How FixSierra Got Here
FixSierra is led by co-owners Connor Courson and Jessie Burdette, two friends who left the corporate world with a simple belief: local organizations should not have to choose between capable IT support and approachable service. They saw how often business owners, school administrators, and staff were left waiting, guessing, or trying to solve technical problems on their own.
That frustration shaped the way FixSierra works today. When a computer slows down, a network drops, an email account needs attention, or cybersecurity concerns start keeping people up at night, clients want someone who will respond clearly and take ownership of the issue. FixSierra was built around that kind of practical help, combining managed IT, cybersecurity, remote support, on-site service, monitoring, backups, and vendor coordination for organizations that need technology to keep moving.
Based in Reno, Nevada, FixSierra serves local businesses, schools, and organizations across Reno and Northern Nevada. The team is especially focused on small organizations that depend on technology every day but do not want to manage every device, update, account, printer, network, or security concern alone.
FixSierra’s work has been recognized locally, including being named Reno’s Best IT Company in the 2025 Community Choice Awards and voted Best IT Company in the 2026 Best of Reno Community’s Choice Awards. The BBB also lists FixSierra with an A+ rating. For Connor and Jessie, recognition matters because it reflects what they set out to build: a responsive, friendly IT company that local people can actually talk to.
How We Show up
Our approach is simple: be helpful, be clear, and treat people like people, not tickets.
Responsive Communication
We know quick answers matter when technology is interrupting your day. If we can answer the phone, we will, and if we cannot, we work to get back to you as soon as we are able.
Friendly, Human Support
Good technical skill matters, but so does being easy to talk to. We aim to explain what is happening clearly, without making clients feel talked down to or left out of the process.
Practical Cybersecurity Guidance
Security can be complicated, especially when client data, insurance requirements, or HIPAA-related concerns are involved. We help clients understand their options and take sensible steps to reduce risk without claiming that any system is risk-free.
Local Accountability
FixSierra is rooted in Reno and Northern Nevada, and that local connection shapes how we work. We care about being the kind of IT company our neighbors can call when they need steady, practical help.
What Our Clients Are Saying About Our Services:
Let’s Make Your Technology Easier to Manage
If you are dealing with recurring IT issues, cybersecurity concerns, or uncertainty about what your organization needs next, start with a conversation. We will listen, ask practical questions, and help you understand whether FixSierra is the right fit for your support needs.